It disappears
The hold disappears. Only the ride payment remains.
Hold removed−5.00
Ride payment−2.50
Ride cost€2.50
Payment helpYour bank may show a temporary hold as well as your ride payment. The hold is money set aside, not an extra charge.
You only pay the ride cost.
A hold can temporarily reduce your available balance.
Before your ride, we reserve
It depends on your bank. These examples use a €5 hold and a €2.50 ride.
The hold disappears. Only the ride payment remains.
The hold is replaced by the ride payment.
A positive entry cancels the hold. The ride payment stays.
The wording and timing vary by bank.
We can check your payment five days after you received the initial confirmation email. You can send a request sooner.
We check that funds are available before your ride. Your receipt shows the final ride cost.
Your bank may take longer. The five days determine when umob can start checking your payment.
Send a request and tell us what your bank said. We’ll check the payments and contact you.
Open the help link in your confirmation email. Your booking is included automatically.